Nyrathen: delete your account and data

This page explains how to have your Nyrathen account (app game.nyrathen.mobile, Android and iOS) and its data deleted. Provider: Ali Amuri Alnasag.

1. Delete in the app (recommended)

Open Nyrathen and log in ("Play").
On the character list, tap "Delete account".
Confirm.

The account is locked at once. For 14 days you can take the request back with "Cancel deletion" when you log in; then it is deleted for good and the next time you tap Play, the app creates a new, empty guest account. Unspent Soulglass is forfeited; the game does not refund it.

1a. Delete here in the browser (registered accounts)

If you secured your account with e-mail and password, you can also request the deletion here. The same 14-day period as in the app applies.

A guest account has no password; see section 6 for it.

2. What is deleted

your guest account with its account number and the stored hash of your device key,
all session tokens,
all characters with name, class, level, progress, items, vault and gold,
your Soulglass balance and unlocked content,
your friends list, friend requests, blocks and blocks by others,
every report in which you appear as reporter, reported player or in the context,
your account's entries in the server's internal event log,
all telemetry rows of your characters (within 60 seconds of final deletion).

3. What is kept, anonymised

Obituaries of dead characters remain as part of the shared game world (class, level, time, zone, cause of death, deeds). The link to your account is removed and the character name is replaced by "Ein Wächter".
Purchase receipts and Soulglass ledger entries without account link for the statutory period (chargebacks, disputes, bookkeeping; see Privacy Policy section 6).
Trade log: your side of every trade is pseudonymised; the rows expire after 90 days.
A technical note that the account number was deleted, with no other content, as proof of deletion.

4. Retention

Game telemetry: at most 14 days, then deleted automatically; immediately when the account is deleted.
IP address: only in the game server's memory to limit abuse; in the event log only as a truncated hash for 90 days.
Backups: hourly sets for 24 hours, daily sets for 14 days. Deleted data leaves backups when they are overwritten on schedule, at most 15 days after final deletion.

5. A copy of your data

For a copy of your stored data (access, GDPR Art. 15), e-mail aa.amuri@icloud.com with the subject "Data access". What is stored is listed in the Privacy Policy, section 7.

6. No longer have the app?

A guest account has no password; it can only be proven with the key on your device. If you uninstalled the app or lost the device, e-mail aa.amuri@icloud.com with the subject "Delete account" and include:

your character names,
roughly when you last played,
your account number, if you know it (Settings > Account).

We delete an account only when we can match it to you with reasonable certainty, so that nobody can have someone else's account deleted. We reply within one month (Art. 12(3) GDPR). Without your device key nobody can access the account any more; a guest account with no login for 365 days is queued for automatic deletion anyway.