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Terms of Service for the game "Nyrathen"

Last updated: 9 November 2026, version 2

1 Provider, legal notice and scope

1. The person named above ("we") provides the game.
2. These Terms apply to the game and all online features. Apple's (App Store) or Google's (Google Play) terms also apply to download and payment.
3. By starting the game you confirm you have read and accept these Terms; without acceptance the game cannot be used.

2 Minimum age and account

1. The game is intended for persons aged 16 and over. Minors need their parents' or guardians' consent, in particular for purchases and chat.
2. You play with a guest account bound to the key on your device. You are responsible for the security of your device; if the key is lost, nobody can restore the account. Accounts are personal and non-transferable; selling, trading or sharing accounts is prohibited.
3. You can delete your account at any time in the app (character list > Delete account) or as described at play.nyrathen.com/legal/delete-account.en.html. After a 14-day grace period all characters, items, gold and unspent Soulglass are permanently lost (section 7(6)).

3 Licence

We grant you a limited, non-transferable, revocable licence to use the game for personal, non-commercial purposes on your devices. Cheats, bots, macros, client modifications, exploiting bugs, reverse engineering (where not permitted by law) and trading accounts, items, gold or Soulglass for real money outside the game are prohibited.

4 Code of conduct

1. Prohibited in the game, in particular in chat and in character and display names: insults, harassment, threats, hate speech and discrimination; sexual or pornographic content; glorifying violence or inciting crime; spam, advertising and third-party links; fraud, phishing and account theft; sharing other people's personal data; impersonating staff; infringing copyright, trademark or personality rights.
2. You remain responsible for your content and grant us the rights needed to display it in the game (e.g. chat messages, names).

5 Chat, reports, blocking and moderation

1. Messages are filtered automatically (links removed, prohibited words masked); rate limits apply.
2. You can report (player menu > Report, choose a reason), block (you no longer see their messages and they cannot whisper you) or mute other players at any time.
3. Reports are reviewed by the operator, usually within 48 hours. For this we view the reported messages and up to 20 previous messages of the channel (Privacy Policy section 3.4).
4. Depending on severity we may remove content, reset names, warn, temporarily mute, suspend trading or suspend or terminate the account. We tell you the measure and its reason in the game. You may appeal within 14 days by e-mail to aa.amuri@icloud.com; we review the appeal again.
5. Abusive reports (e.g. mass false reports) are a violation themselves.
6. Where there are indications of criminal offences, in particular against minors, we may pass content and data to the competent authorities where legally permitted or required.

6 Parties, friends and trading between players

1. You can form parties of up to four players, add friends and trade items and gold with other players or list them in the auction house. Fees and durations are shown before completion; completed trades are final.
2. Trading takes place only through the game features provided for it. Offers outside the game, in particular for real money, are prohibited; on suspicion we may suspend trading for an account (section 5(4)). Trade data is kept for 90 days for fraud detection.
3. There is no entitlement to restoration of items or gold you traded or listed voluntarily.

7 Soulglass, purchases and right of withdrawal

1. In the game you can buy the virtual currency Soulglass with real money via Apple or Google. Soulglass and all virtual items are a licence with no monetary value; they cannot be exchanged for money, transferred or traded outside the game. Soulglass can be spent on cosmetics, bundles, gold and power seals (permanent hero boosts such as more attack or life). Prices and contents are shown before purchase. There are no subscriptions, no ads and no paid revives.
2. Random content: If a paid offer contains keys or chests with random contents, we show the odds in the game before purchase.
3. Your purchase contract is with Apple or Google; processing, invoices and refunds run through the respective store. We unlock the purchased content as soon as the store confirms the purchase.
4. Chargebacks: if the store refunds or cancels a purchase we revoke the grant. If the Soulglass has already been spent, a negative balance results and is offset against later grants. Repeated refund abuse may lead to a shop ban.
5. Right of withdrawal for digital content (EU consumers): You have the right to withdraw from a contract for the purchase of digital content within fourteen days without giving any reason. The period starts when the contract is concluded. To exercise the right, contact the store you bought from (Apple: reportaproblem.apple.com; Google: Google Play order history) or us at aa.amuri@icloud.com with a clear statement (e.g. e-mail). Expiry of the right of withdrawal: for digital content not supplied on a tangible medium the right of withdrawal expires once we have begun performance after you expressly consented to performance beginning before the end of the withdrawal period and acknowledged that you thereby lose your right of withdrawal (Section 356(5) German Civil Code). Soulglass is credited immediately after purchase; the store obtains this consent during checkout.
6. If the account is deleted or permanently suspended for a violation there is no refund of unspent Soulglass, where legally permitted.

8 Death of a character

If a character dies, the character gets up again at the refuge; character, gear and account progress are kept.

9 Availability and changes

1. The game requires an internet connection. We aim for high availability but cannot exclude maintenance and outages.
2. We may develop the game and change balance and content. We announce material changes to these Terms in the game and ask for renewed consent where required.
3. We announce the end of service at least 60 days in advance in the game. From the announcement on, Soulglass can no longer be bought.

10 Liability

We are liable without limit for intent and gross negligence, for injury to life, body or health and under the German Product Liability Act. For slight negligence we are liable only for breach of essential contractual obligations (obligations whose fulfilment makes proper performance of the contract possible in the first place and on whose observance you may regularly rely), limited to the foreseeable damage typical for the contract. We are not liable for other players' content, where legally permitted.

11 Final provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods; mandatory consumer protection laws of your country of residence remain unaffected. If any provision is invalid, the remainder stays effective.

Contact: aa.amuri@icloud.com | Privacy Policy | Delete account